Training Cancellation

Please respect the community and time of our trainers.

You must cancel through our website or MindBody. If you are going to miss a class or training session you booked, you must do so in the following timeframes:

  • Group Training: 2 hours before the start of class.

  • Semi-Private Training: 12 hours before the start time of the training.

  • Personal Training: Contact your coach 24 hours before the start time of the training.

If you do not cancel within the above timeframe, you will forfeit the credit for such training.

Membership Cancellation

Membership cancellation requests MUST be submitted in writing by emailing info@brooklynathleticclub.com

You can cancel your membership for any reason. If you cancel your membership before your next billing cycle, you will not be charged for that next cycle.

Membership cancellation requests must be made no less than 48 hours before your next billing cycle.

If you fail to notify us of desire to cancel before you are billed for a cycle, your membership will remain in effect until the end of the current billing cycle and we will not issue any refunds.

Membership Freeze

We get that things come up! We offer our members the option to freeze their membership up to two times per calendar year. During a freeze, you will not incur membership fees, nor will you incur any freeze or unfreeze fees. You must freeze your membership for a minimum of 30 days, but in no event for more than 90 days. After 90 days, your membership will unfreeze and your monthly membership fees shall resume, unless you cancel your membership in accordance with our cancellation policy.

Bring A Guest

Each member can bring guests to BAC for free, provided that guest has not been to BAC before. If the guest has been to BAC before, they can purchase a day pass for 50% off the current rate.

Limit 1 guest per visit.

This policy does not apply to Group Training, Semi-Private Training, or Personal Training.

Referral

To thank you for your loyalty, when you refer a friend to BAC and they sign up for a membership; you will both receive $50 in account credit. Such credit cannot be redeemed for cash.

Lost and Found

Brooklyn Athletic Club is not responsible for any lost or stolen items. Lost items will be held for 2 weeks before being removed from the gym. Please inquire at the front desk if you have anything you may have lost on the premises.

Package Expiration

Personal Training, Group Training, and Semi-Private Training sessions and packages must be used within 6 months of the purchase date, after which they will expire.

*We reserve the right to change these policies at any time in our sole discretion.